Microsoft's DirectX 9.0 runtime includes a diagnostic program, dxdiag.
How to report DXDiag output to HeroEngine technical support
- From the Windows Start menu, select "Run...", and type in "dxdiag" and click the "Okay" button.
- Click the "Save all information" button.
- Save the file as text.
- Attach the file on an email sent to your technical support list.